Digital onboarding: how to simplify processes and improve the customer experience When we think of onboarding, we often only imagine unavoidable administrative tasks. But this process can be much more than that: it's the first big moment when a...
Accessible documents: How they work in practice Digital inclusion is now not just a question of legal compliance or reputation; it's a question of fairness. But what are accessible documents and how do they work in practice? Reading is not linear...
Accessible documents: a priority with the force of law On June 28, 2025, the European Accessibility Act (EAA) comes into force, a European directive that imposes legal obligations on the accessibility of digital products and services. Although it does not apply to all...
We will be at SmartPayments 2025 On June 3rd, we will be present at SmartPayments, which takes place at Lagoas Park — one of the reference events in the payments and financial services sector, where innovation and technology are protagonists. If you are going to...
Registered email Unicks: 10 - Registered post: 0 For a long time, registered post was the natural choice for formal communications and legally binding notifications. And it still is, within its possibilities. But today, given the demands of...
When the Wrong Address Costs You: How One Insurance Company Reduced Returned Mail by More Than 50% In the insurance industry, communicating well is not just a matter of efficiency - it's a matter of trust. Customers expect to receive the right information, at the right time, and...
