Registered Emails
The digital alternative to traditional registered mail
Electronic communications with digital signature that guarantee the same validity as traditional registered mail.
Traceability with legal validity
With this solution, you have access to reports, certified by trusted service providers, that attest to the interactions that the recipient had with your communication. These reports can later be used as legally valid evidence in court proceedings.
What can you expect from our solution?
Cost savings.
Faster processes.
Security, with legally valid proof of delivery and reading.
Visibility throughout the process.
Digital archive and optimized and instantaneous access to information.
Service options tailored to your needs
Sending email without attachment
Sending simple content, in the body of an email, with access to a traceability report that includes the content of the email, certification of sending and delivery.
Send email with attachment
Sending an email with an attached document, with access to a traceability report that includes the content of the email and the attachment, certification of sending and delivery.
Send email with attachment via link
How does it work?
1.
Building and sending the email
Alternatively, you can build one by one, in a self-service portal.
2.
Status monitoring
You can find out in real time, from a portal, whether your email has been sent and delivered.
3.
Use as evidence
How can you enjoy the benefits of Registered E-mail in your sector?
In the banking sector
In the real estate sector
In the utilities sector
In the insurance sector
Claims management.
Legal and accounting services
Communication between lawyers.
Sending notifications.
Submission of subpoenas.
Collection actions.
In the banking sector
In this sector, the Registered E-mails solution is essential in:
GDPR consent.
Integration of new customers, Opening accounts, Renewals, Changes in conditions.
Consumption loans.
Credit cards.
Investment funds.
Credit, cancellation or replacement of the card, regulatory communications.
In the real estate sector
In this sector, the Registered E-mails solution is essential in:
Authorization to debit account.
GDPR consent.
Customer Service Agreement.
Purchase and sale agreement.
Lease agreement.
Personal recruitment/collaboration agreements.
In the utilities sector
In this sector, the Registered E-mails solution is essential in:
Authorization to debit account.
GDPR consent.
Onboarding new customer supply.
Maintenance contract.
Relationships with suppliers/installers.
Request for debt, cancellation or cancellation of supplies.
In the insurance sector
In this sector, the Registered E-mails solution is essential in:
Authorization to debit account.
GDPR consent.
Conditional policies for general insurance, life, health, change of conditions, renewals, etc.
Health Questionnaires.
Convenience and suitability test for investment savings products.
Contracts with suppliers and employees (mediators and brokers).
Application for debt, cancellation or cancellation of policies.
Claims management.
Frequently Asked Questions
What does eIDAS say about legal evidence?
According to eIDAS, the legal effects or admissibility as evidence in judicial proceedings cannot be denied to data sent and received using an electronic registered sending service because they are in electronic format.
Data sent and received using a qualified electronic registered sending service benefit from the legal presumption of:
- Accuracy of the date and time of sending and receiving the data,
- Legal presumption of receipt by the identified recipient,
- Legal presumption of data integrity,
- Legal presumption of sending by the identified sender.
EU No. 910/2014 — Section 7 – Electronic Registered Shipping Service. Article 43 Legal effect of electronic registered shipping services
What does Decree-Law 12/2021 of 9/2 say?
We highlight, on the side, what is specified in Chapter II – Article 5 – Communication of electronic documents.
1. The electronic document communicated by an electronic means of communication is considered sent and received by the recipient if it is transmitted to the electronic address defined by agreement of the parties and it is received there.
2. The date and time of creation, dispatch or receipt of an electronic document containing a chronological validation issued by a qualified provider of trust services may be enforced between the parties and third parties.
3. The communication of the electronic document to which a qualified electronic signature or qualified electronic seal is affixed, by means of electronic communication that ensures effective receipt, is equivalent to sending it by registered post and, if receipt is confirmed by a confirmation message addressed to the sender by the addressee in the same form, is equivalent to sending by registered post with acknowledgment of receipt.
4. The communication of data and documents using qualified electronic registered delivery services,under the terms defined in articles 43 and 44 of the Regulation*, is equivalent to sending by registered post with acknowledgment of receipt…
*EU No. 910/2014 — Section 7 – Electronic Registered Shipping Service
Article 43.º Legal effect of electronic registered delivery services (previous question)
Article 44 – security criteria ensured by this service (next question)
What are the requirements for legally irrefutable communication?
According to eIDAS – Article 44º No. 1, qualified electronic registered shipping services meet the following requirements:
a) Be carried out by one or more qualified providers of trust services;
b) Guarantee, with a high level of confidence, the identification of the sender;
c) Guarantee the identification of the recipient before the delivery of the data;
d) The sending and receiving of data is secured by an advanced electronic signature or an advanced electronic seal of the qualified provider of trust services, in order to make it impossible to change the data in an undetectable way;
e) Any changes to which they must be subject for sending or receiving them must be clearly indicated to the sender and recipient of the data;
f) The date and time of sending and receiving, as well as any changes to the data, are indicated by means of a qualified timestamp; If data is transferred between two or more qualified trust service providers, the requirements of subparagraphs a) to f) apply to all of them.
Hand in hand with security
Other solutions that may interest you
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Qualified Electronic Stamp
From December 31, 2023, a qualified electronic stamp of invoices issued electronically is mandatory. (Decree-Law 28/2019).