Registered Emails

The digital alternative to traditional registered mail

Electronic communications with digital signature that guarantee the same validity as traditional registered mail.

Unicks - App Connector

Traceability with legal validity

With this solution, you have access to reports, certified by trusted service providers, that attest to the interactions that the recipient had with your communication. These reports can later be used as legally valid evidence in court proceedings.

What can you expect from our solution?

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Cost savings.

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Faster processes.

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Security, with legally valid proof of delivery and reading.

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Visibility throughout the process.

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Digital archive and optimized and instantaneous access to information.

Service options tailored to your needs

Sending email without attachment

Sending simple content, in the body of an email, with access to a traceability report that includes the content of the email, certification of sending, delivery and opening whenever the delivery server shares this information.

Send email with attachment

Sending an email with an attached document, with access to a traceability report that includes the content of the email and the attachment, certification of sending, delivery and opening whenever the delivery server shares this information.
SOON

Send email with attachment via link

We are working on a solution where the content of the email is made available only through a link. In this case, the legal validity is longer than registered mail with acknowledgment of receipt.

How does it work?

Ligação app connector a plataforma externa

1.
Building and sending the email

We produce and send personalized emails based on data collected securely and predefined templates.

Alternatively, you can build one by one, in a self-service portal.

Ligação app connector a plataforma externa

2.
Status monitoring

You can find out in real time, from a portal, whether your email has been sent, delivered and opened if the delivery server provides that information.

Ligação app connector a plataforma externa
Ligação app connector a plataforma externa

3.
Use as evidence

You will always have at your disposal a detailed log produced by an EU-certified trust service provider, which can be used as evidence in a judicial context (learn more at eIDAS).

How can you enjoy the benefits of Registered E-mail in your sector?

In the banking sector

In this sector, the Registered E-mails solution can be used for:
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Communication of terms and conditions associated with accounts, credits and cards and respective amendments.
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Confirmation of card cancellation or replacement.
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Communications imposed by the regulator.
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Confirmation of address and telephone data.

In the real estate sector

In this sector, the Registered E-mails solution can be used for:
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Sending conditions associated with the customer service contract.
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Formalization of purchase and sale or lease agreement scheduling.
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Formalization of presentation or acceptance of purchase/sale proposals.
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Conditions relating to personal recruitment/collaboration agreements.

In the utilities sector

In this sector, the Registered E-mails solution can be used for:
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Communication of conditions inherent to the provision of services and respective changes.
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Communication of service unavailability.
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Maintenance actions information.
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Collection actions.

In the insurance sector

In this sector, the Registered E-mails solution can be used for:
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Changing conditions or renewing policies.
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Request for response to health questionnaires.
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Formal communications to intermediaries, brokers and other partners.
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Collection actions.
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Information or confirmation of cancellation of policies.
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Claims management.

Legal and accounting services

In this sector, the registered email solution can be used for:
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Communication between lawyers.

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Sending notifications.

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Submission of subpoenas.

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Collection actions.

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Notifications for billing data changes.

In the banking sector

In this sector, the Registered E-mails solution is essential in:

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GDPR consent.

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Integration of new customers, Opening accounts, Renewals, Changes in conditions.

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Consumption loans.

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Credit cards.

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Investment funds.

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Credit, cancellation or replacement of the card, regulatory communications.

In the real estate sector

In this sector, the Registered E-mails solution is essential in:

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Authorization to debit account.

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GDPR consent.

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Customer Service Agreement.

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Purchase and sale agreement.

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Lease agreement.

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Personal recruitment/collaboration agreements.

In the utilities sector

In this sector, the Registered E-mails solution is essential in:

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Authorization to debit account.

5

GDPR consent.

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Onboarding new customer supply.

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Maintenance contract.

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Relationships with suppliers/installers.

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Request for debt, cancellation or cancellation of supplies.

In the insurance sector

In this sector, the Registered E-mails solution is essential in:

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Authorization to debit account.

5

GDPR consent.

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Conditional policies for general insurance, life, health, change of conditions, renewals, etc.

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Health Questionnaires.

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Convenience and suitability test for investment savings products.

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Contracts with suppliers and employees (mediators and brokers).

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Application for debt, cancellation or cancellation of policies.

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Claims management.

Frequently Asked Questions

What does eIDAS say about legal evidence?

According to eIDAS, the legal effects or admissibility as evidence in judicial proceedings cannot be denied to data sent and received using an electronic registered sending service because they are in electronic format.

Data sent and received using a qualified electronic registered sending service benefit from the legal presumption of:

  • Accuracy of the date and time of sending and receiving the data,
  • Legal presumption of receipt by the identified recipient,
  • Legal presumption of data integrity,
  • Legal presumption of sending by the identified sender.

EU No. 910/2014 — Section 7 – Electronic Registered Shipping Service. Article 43 Legal effect of electronic registered shipping services

What does Decree-Law 12/2021 of 9/2 say?
Decree-Law 12/2021 of 9/2 ensures the implementation in the national legal order of the aforementioned European regulation.
We highlight, on the side, what is specified in Chapter II – Article 5 – Communication of electronic documents.

1. The electronic document communicated by an electronic means of communication is considered sent and received by the recipient if it is transmitted to the electronic address defined by agreement of the parties and it is received there.

2. The date and time of creation, dispatch or receipt of an electronic document containing a chronological validation issued by a qualified provider of trust services may be enforced between the parties and third parties.

3. The communication of the electronic document to which a qualified electronic signature or qualified electronic seal is affixed, by means of electronic communication that ensures effective receipt, is equivalent to sending it by registered post and, if receipt is confirmed by a confirmation message addressed to the sender by the addressee in the same form, is equivalent to sending by registered post with acknowledgment of receipt.

4. The communication of data and documents using qualified electronic registered delivery services,under the terms defined in articles 43 and 44 of the Regulation*, is equivalent to sending by registered post with acknowledgment of receipt…

*EU No. 910/2014 — Section 7 – Electronic Registered Shipping Service
Article 43.º Legal effect of electronic registered delivery services (previous question)
Article 44 – security criteria ensured by this service (next question)

What are the requirements for legally irrefutable communication?

According to eIDAS – Article 44º No. 1, qualified electronic registered shipping services meet the following requirements:

a) Be carried out by one or more qualified providers of trust services;

b) Guarantee, with a high level of confidence, the identification of the sender;

c) Guarantee the identification of the recipient before the delivery of the data;

d) The sending and receiving of data is secured by an advanced electronic signature or an advanced electronic seal of the qualified provider of trust services, in order to make it impossible to change the data in an undetectable way;

e) Any changes to which they must be subject for sending or receiving them must be clearly indicated to the sender and recipient of the data;

f) The date and time of sending and receiving, as well as any changes to the data, are indicated by means of a qualified timestamp; If data is transferred between two or more qualified trust service providers, the requirements of subparagraphs a) to f) apply to all of them.

Hand in hand with security

We rely on robust data security and privacy practices that are an integral part of our product engineering and service delivery principles.
Conec;oes }a medida

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Let's improve your communication processes?