Digital Onboarding

Offer your customers a fast and secure subsription process

With our Digital Onboarding you have access to a set of features that allows you to offer an efficient and safe subscription process to your services, whether in the self-care areas or in stores.

A legally valid solution for differentiating customer experiences

What to expect from our Digital Onboarding

With this service we ensure identity recognition, collection of contacts and evidence of signature, as well as the production of frontends, auxiliary confirmation documents, delivery of communications and the secure archive with access via REST API.

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Faster and simpler processes for your customers.
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Completely legally secure.
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Greater visibility into the process.
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Possibility to identify failures and act on doubts, in a cycle of continuous improvement.

How does our
Digital Onboarding solution work?

Design and implementation of the onboarding process flow:

a. Design and implementation of support frontend;

b. Design and implementation of templates to be used for support communications;

Design and implementation of the processes of:

a. Identity validation

b. Contacts collection

c. Signature collection

Some blocks that we can use in this solution:

Template Designer

Design of font templates and communications to support the entire digital onboarding flow.

Real-time Producer

Production of auxiliary documents such as forms, terms and conditions or contracts, filled with the data entered in the frontend.

Omnichannel Sender

Sending communications to support the process such as validation, confirmation or welcome emails and sms.

Certifier

Validation of identity in the register (eg citizen’s card) or request for signature of documents (eg contract).

F.A.Q.

Frequently Asked Questions

What is an electronic signature?

There are different types of electronic signatures, defined within the scope of the eIDAS regulation, associated with different levels of security and legal effects.

In its less complex version, the one usually referred to as “simple electronic signature” is defined as: “data in electronic format that link or are logically associated with other data in electronic format and that are used by the signatory to sign.”

At the next level there is the “advanced electronic signature”, which is one that:

a) It is uniquely associated with its creator;
b) It allows identifying its creator;
c) It is created through the data of creation of electronic signatures whose creator can, with a high level of confidence and under his control, use for the creation of an electronic signature;
d) It is linked to the data to which it relates in such a way that any subsequent change in the data is detectable.

Finally, the “qualified electronic signature” is defined as the signature that is created by a qualified electronic signature generation device that is supported by a qualified certificate for electronic signature, as in the case of a citizen card reader device or the signature with the digital mobile key.

What is the eIDAS regulation?

EIDAs is the name often given to Regulation No. 910/2014 of the European Parliament and of the Council of 23 July 2014, which aims to establish a common European basis for secure electronic interaction. This regulation aims to increase the confidence and security of online transactions in the European Union, thus promoting greater use of online services.

Find out more here …

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