Join institutions that already deliver differentiating customer experiences
How can you use our solutions?
Does an email and mobile contact last forever?
The use of company emails or phone numbers for personal or professional use means that changing roles, or even employers, makes many databases containing this information outdated. For this reason, among other causes of outdation, and however great care is taken when collecting contacts, it is necessary to ensure regular and secure verification.
Whether for business customers or private customers, make sure you have contact validation routines that ensure you always reach your customers.
Are your statements a source of doubts and costs?
If more than half of the Portuguese people do not understand their electricity bill, do you want to guess how many of them can read a bank statement?
Both the consultation of the extracts and the lack of consultation of them (as they are typically difficult to read and to interpret) can generate doubts and problems. Bank documents are usually heavy documents, with many numbers, tables and notes in very small print. These are documents that have to be issued but which are a source of doubts for customers, generating calls to the support lines, travel to counters and complaints. The purpose of Dynamic Documents is to make these documents easier to read, more interactive, explanatory and even more effective from a commercial point of view. The use of tabs, interactive graphics and videos in statements or notices, makes the difference.
Is optimizing your shipping costs a concern?
Options like considering alternative courier operators or working towards a digital progression in a selective and careful way are part of our multichannel delivery strategy.
With a high capacity for file production, archiving, sending by email or printing and shipping, we can guarantee that your strategy for sending statements, notices and other communications addresses operational efficiency without compromising the experience you intend to provide to each of your customers.
Are you migrating your subscription processes to digital channels?
We know that the growing adherence to online banking as well as a greater demand for the number of features available in this channel, will require an effort to digitize processes on the part of banking entities.
Whether online or at the counter, the experience must be efficient and as automated as possible, which is why we believe that the Digital Onboarding process applies to both channels. Functionalities such as creating personalized PDFs in real-time, signing with OTP (One Time Password) or even recognizing identities, will certainly be important tools in the construction of these processes.
Get to know the stories of financial institutions that streamlined their processes with Unicks
A company that communicates with its customers through its preferred channel
Get to know the project of this financial services company that used the contact certification solution to validate the telephone data of its customers and thus communicate more efficiently.